Question 1

1. APPLICABILITY

Accepted Answer

These terms apply to all orders placed through the SJER website or other official channels. By ordering, you agree to these terms.

Question 2

2. OFFERS AND CONCLUSION OF CONTRACT

Accepted Answer

All offers are without obligation and while supplies last. The contract is formed when you receive a confirmation of your order.

Question 3

3. PRODUCT COLORS

Accepted Answer

Because our bags are made from leftover fabrics, colors and textures may differ slightly from the photos. Also, screens can show colors differently.

Question 4

4. PRICES AND PAYMENT

Accepted Answer

Prices are in euros and include VAT unless stated otherwise. Shipping costs are added at checkout. Payment is due when you place your order. We accept iDEAL, credit cards, PayPal, and other secure payment methods.

Question 5

5. DELIVERY TIME AND SHIPPING

Accepted Answer

Our bags are made to order. Delivery takes 6 to 8 weeks unless otherwise stated. Shipping within the Netherlands costs €6.95. You can also pick up your bag by appointment in Amsterdam Noord. After shipping, you’ll get a tracking number.

Question 6

6. RIGHT TO CANCEL

Accepted Answer

You can cancel or change your order within 24 hours after ordering. After that, production starts and changes are not possible. Custom orders cannot be cancelled.

Question 7

7. RETURNS AND REPAIRS

Accepted Answer

You can return your bag within 14 days after receiving it, as long as it’s unused and in original condition. You pay for return shipping. Custom orders can’t be returned. If your bag is damaged, please contact us. We repair bags gladly to make them last longer.

Question 8

8. OUR RIGHTS

Accepted Answer

We may refuse or cancel an order if we suspect fraud, misuse, or if there are errors in pricing or product information.

Question 9

9. RETENTION OF TITLE

Accepted Answer

The bag remains SJER’s property until you have fully paid.

Question 10

10. LIABILITY

Accepted Answer

SJER is not responsible for indirect damages or lost income caused by delays or defects. Our liability is limited to the purchase price, unless the law says otherwise.

Question 11

11. PRIVACY AND SECURITY

Accepted Answer

We handle your personal data safely according to our privacy policy. We never share your data without your permission.

Question 12

12. INTELLECTUAL PROPERTY

Accepted Answer

All designs, photos, texts, and products belong to SJER. You may not use or copy them without permission.

Question 13

13. OTHER PROVISIONS

Accepted Answer

Dutch law applies to all agreements with SJER. If part of these terms is invalid, the rest remains valid.
If you have questions, please contact us at demi@sjerbags.nl